Message from Paragon founder and CEO, Joseph Morabito
Recently, Paragon’s Management Team, gathered from all over the world, revisited our mission statement to provide refinement. We together determined that Paragon is in business to provide an extraordinary customer experience, one family at a time. The key word in this statement is “extraordinary.” What does it really mean? To better define the word “extraordinary,” I have asked all Managers at Paragon with direct reports in every department, division or subsidiary of our company to meet with our staff members to heighten awareness of our mission statement and to define the word “extraordinary” related to their particular company function. Once done, I have asked that all definitions be submitted to me. We are doing this to make our mission statement not just something we say in proposals to new prospects, or to our existing clients, but to have all employees at Paragon internalize our reason for being. Words in a service company matter, particularly when they turn into actions and deeds. The fact that one word can make such a huge difference in our mission statement is in and of itself pretty “extraordinary.”
In keeping with this thinking, we have added additional talent and resources at Paragon in Operations, Client Accounting, Corporate Accounting, Information Technology Applications and Network Solutions to allow us to provide extraordinary services. We have refocused our efforts on training for our Relocation and International Assignment Consultants to make sure they are well prepared to do their jobs. PRISM 2.0, our new automated operating system, is now fully in place for all existing and new clients, allowing for more functionality related to client and customer access to our system and reporting capabilities. We are in the process of completing a major upgrade of our computers at Paragon in preparation for more video connectivity. We continue to add Paragon boots on the ground as we will shortly add additional service capabilities in Germany, Switzerland, Singapore and China.
We are also developing relocation services for smaller, mid-tier companies – those clients with revenues of $/€10 million to $/€1 billion. These particular clients are more likely to implement more of a flexible benefits approach, rather than fixed plans requiring a different service mindset. Shortly, GenEquity, our national mortgage company will receive FHA approval, which will allow us to provide retail, in addition to the corporate mortgages we already provide. We will be providing retail mortgages this year in Dallas, Texas with a full expectation of growing into other markets in the U.S. Finally, we will begin offering PGR Home Caregiver services to senior citizens in the Dallas metroplex market in recognition of the 75 million Baby Boomers that began turning 65 years old at a rate of 10,000 a day beginning in January 2012. These services are designed to allow senior citizens to remain in their homes, living independently, as long as possible. Once this service is perfected in the Dallas market, we will go national.
The only thing I can say for certain is that change at Paragon is inevitable as we respond to our clients and customers around the world. However, when all is said and done, our mission to provide an extraordinary customer experience, one family at a time, remains constant for all our businesses. We know what we have to do to be successful. Our mission statement is very clear.
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